If you are organising an event and you expect to have more than 5,000 people attending, you need to notify us so we can determine if there will be an impact on bus, train or tram services. We also use the information you provide to determine if any special passenger transport services will be needed.

The requirement for venue managers to advise the Minister for Infrastructure and Transport of special events falls under the Passenger Transport Act 1994.

You can notify us by filling in our online form (this will open in a new window). There is no administration fee for notifying us about the event or for us to do the necessary impact assessment.

After you submit the form, we will assess it within a month and advise you if:

• we need a Public Transport Plan
• you need to meet with us
• there will be no impact on existing services and no special services will be needed, so no further action is required.

If we need a public transport plan, we will work with you and other relevant stakeholders to develop it and submit it for approval. Depending on the type of event and its impact on services, you may need to pay a fee. Fees vary between events.

For more information or if you have any questions, please call the Special Events team on (08) 87109 7230 or email DIT.PTSpecialEvents@sa.gov.au.

Adelaide Metro is committed to listening to the community and we strive to always provide you with great customer service. Your suggestions, commendations and feedback help us to improve, to ensure we meet your expectations. You can provide feedback online whenever you like, or call our InfoLine on 1300 311 108 to speak with a member of our customer service team.

The Department for Infrastructure and Transport provides information about major public transport infrastructure projects, including how you can provide feedback on them.

You can view the Department for Infrastructure and Transport’s Customer Service Charter, which outlines our commitment to providing the best possible customer experience for our customers.

Stop codes

Every stop, station and interchange has a unique five-digit identification code. These stop codes help us give you specific information about a particular stop or station, such as arrival and departure times, or anything impacting access to it.

Bus numbers

Bus numbers are based on the six areas our contracted service providers cover.

• Outer north is mostly 400s
• Outer south is 600s and 700s
• Outer north-east and O-Bahn is mostly 500s
• Hills is 800s
• East-west is mostly 100s
• North-south is mostly 200s

Buses with letters

Letters before the number may include:

• T – a transit link bus that only stops at defined stops on its route
• N – an after midnight service that starts on Saturday night and operates into Sunday morning
• G, M, J, H or other letters – buses that travel across the metropolitan area via the Adelaide CBD, except for J7 and J8, which stay in the western suburbs.

Letters after the number may include:

• X – an express bus that does not pick up or drop off passengers for a section of its route
• F – a bus with limited pick up and drop off once they reach a defined stop on their route
  • when travelling into the city, they will drop off on-board passengers as normal but will not pick up any more passengers once they leave the defined stop
  • when travelling away from the city, they will pick up passengers as normal but will not drop off any passengers until they get to the defined stop
• C or other letter – a bus that is doing a shorter version of its route, e.g. M44 starts at Marion and finishes at Golden Grove, whereas M44C starts at Marion and travels the same route but finishes in the Adelaide CBD.

Check the bus timetables before you travel or ask the driver before you get on the bus if you are unsure.

Colours

Adelaide Metro’s main colour is yellow.

The main colour for buses is green, trains is blue and trams is red. This helps customers quickly see which timetable type they need.

Each type of transport then uses a range of colours to help people quickly find their route, for example:

• dark blue for Outer Harbor train lines
• dark red for Gawler train lines
• golden yellow for the Botanic Gardens tram
• green for Adelaide Hills buses
• dark orange for outer north-east buses.

View the Adelaide Metro contract map here.