In response to your feedback, we’ve updated our website to make it easier for you to use, especially on mobile. We’ve also introduced a range of new tools to help you plan your journey.
Watch our three-minute video tour or skip to the overview below.
Welcome to the updated Adelaide Metro website.
In response to your feedback, we’ve made it easier for you to use, especially on mobile.
We’ve also introduced a range of new tools to help you plan your journey, which we’re going to have a quick look at now.
The journey planner on the homepage can help you work out how to get from A to B at any time you choose – either now or in the future. Either use your current location or start typing the address you want to start your trip from. As you type, the website will display suggestions for you to click, to save you typing it in full. Type your destination in the to field and click go, and your journey will be plotted out for you in Google Maps.
If you need a bus, train or tram in a hurry, the My next service tool shows you the five closest buses, trains or trams to either your current location or a location you choose. You can get to this tool on the home page, or through the Plan a trip menu.
We’ve also improved how our timetables pages work. You can now find your timetable by route number or name, suburb, stop address or, for dedicated school services, by school name.
By default, each timetable page will display services for the rest of today, starting from the current time. Use the scroll bar above the times to view earlier or later buses.
Alternatively, you can search for any time and date you like using the calendar search function.
Route maps on timetable pages are now dynamic, which means you can zoom in and out and drag them around, to see all of the stops along the route and plan where you are going to get on or off your service.
If you have a stop or service that you use a lot, you can create a favourites list on your mobile device or desktop, so you can get to them easily at any time.
We’ve also introduced an interactive map to help you find somewhere to buy or recharge yourmetroCARD, get information, park your car or store your bike. You can apply multiple service searches at once, to help make your journey planning easier.
Our virtual assistant is ready to help you at any time of day. You can step through various common queries or type your question into the search field. As it is a new tool, it’s a little like a trainee customer service worker. It is improving its ability to help you each day it’s on the job!
We have created a new way of reporting any lost property. Simply open the form, type in some details about what you lost and where, plus your information. We’ll match this up to anything that we’ve found and contact you with an outcome as soon as possible.
If you need to contact us about anything, you can visit the InfoCentre at the Adelaide Railway Station, or fill in one of our new online forms at any time of day.
We have improved how our timetable pages work, to help you plan future journeys. By default, each timetable page will display services for the rest of today, starting from the current time. Alternatively, you can search for any time and date you like using the calendar search function. This makes it easier to plan for things like special transport to Adelaide Oval.
Route maps on timetable pages are now dynamic, which means you can zoom in and out and drag them around, to see all of the stops along the route and plan where you are going to get on or off your service.
The journey planner on the home page links to Google Maps, making it easy to work out how long a trip will take and how far it is to and from your chosen stops.
You can also use your next service from either your current location or a location you type in, to see the next five closest services (within a 20 kilometre radius).
Every route and stop page features an ‘Add to favourites’ link. When you click the link, the website creates a ‘My favourites’ button and list at the bottom of your screen. The button will stay in that position wherever you go on the website, so it’s easy to get to your favourites when you need them. You can remove favourites from within the list, or by going to the appropriate route/stop page and clicking ‘Remove from favourites’.
The favourites function uses cookies on the device you’re using (e.g. your mobile) rather than saving anything in the website. This means your favourites only appear on the device you used to save them but not on any other computers or devices you use to visit the Adelaide Metro website.
If you lose something on a bus, train or tram, you can report it online using the lost property form. You’ll get given a case number, so you can track the progress of your enquiry, and we will contact you as soon as we have a result.
We understand the different ticket and fare choices may be a bit confusing, so have created a fare finder to make it easier to work out your best option. Once you choose the time of day you’re travelling, how often you travel and any concession cards you have, it will display the best ticket and fare types for you. You can click on the different results to get more information.
You can now search for Adelaide Metro services across Adelaide. Simply enter an address, suburb or postcode in to the interactive map to find out where to:
You can filter the results to find one type of service near you, or apply multiple filters at once to find out where to do different things (e.g park your car, store your bike and recharge your metroCARD).
The virtual assistant tab lives at the bottom of your screen, no matter where you are on the site. It is an automated messaging system that uses a series of prompts to give you answers to common questions, like finding a route or where to recharge a metroCARD.
Please keep in mind it’s like a trainee customer service representative. Sometimes it doesn’t have all of the answers but it is learning new things every day!
If you’d like to work out how much money and carbon emissions you may be able to save by using public transport instead of driving your car, our savings estimator can help. Simply enter the size of your car, number of trips you take, the distance you travel, car parking costs and the Adelaide Metro fare that best suits you, and the magic of technology will estimate your potential savings.
We’ve introduced new online feedback, suggestion and complaints forms, which you can access through contact us. You can provide your input on any aspect of your Adelaide Metro experience, including customer service, ticketing, the website, or the bus, train or tram you travelled on.